Enhanced CD Help

I can't see the enhanced part of the CD in my computer at all.

It may be that you have a really old computer/CD-ROM drive which pre-dates Enhanced CD technology. More likely is that part of your disc is scratched or damaged. If you purchased a disc and you think it is faulty, first check it in someone else's computer, and if still no luck, contact us for more advice.

Score problems - Acrobat

I can open the file, but on my screen all the music notes look wrong.

Make sure you are using the latest version of Acrobat Reader, or the one which came supplied on the disc. If you have an older version already installed on your computer, you should upgrade it.

The music looks fine on my screen, but when I print, the notes and/or staves are not there or incorrect.

Make sure you are using the latest version of Acrobat Reader, or the one which came supplied on the disc.
Check your printer settings. Some printers have the option of printing as an image rather than as fonts - printing as an image can often fix this problem.
Unfortunately, in a small number of cases, some printers just don't like the combination of Acrobat and the fonts we have used. The best thing to do is to ask a friend to print the music from their computer.

Score problems - Sibelius Scorch

Try these answers to frequently asked questions about Scorch, which should help solve any problems with it.

Last Updated on Thursday, 10 July 2008 19:36

Website Questions?

I'm an Emuplus member. How do I get a hold of my free sheet music?

I've registered at the store, but where is my "Activation link"?

I can't log in, what happened to my Customer Account from the old store?

I'm an Emuplus member. How do I get a hold of my free sheet music?
1. Register yourself at our store, making sure you tick the "Sign up to Emuplus checkbox".
2. Once you've logged into your account at the store, search for the particular song you would like from the song list in the Categories section on the right side of the store page.
3. When you find the song you want click on the title and you will go to a page with the lyrics.
4. Once there go to the bottom of the page and in the box "please select an item" choose the Score Sheet pdf from the drop down box. As you are an Emu Plus member, the price of the score sheet will be zero.
5. Then click add to cart and proceed to the checkout.
6. Once you have "purchased" them you will receive an email with a link or ID to download the music sheet at the download area.

Never got your activation link?
Visit the "Resend my Activation Link" page to have the activation link sent to you again. If you still do not receive anything, try checking your Junk or Spam folder.

I can't log in, what happened to my Customer Account?
If you have previously set up an online customer account with Emu, for security reasons we have not moved it over to this new store, and you will need to set up a new account. We apologise for the inconvenience.
(EmuPlus members will also need to register an account when using this store for the first time. As you create your new account please select the EmuPlus checkbox - after this your free sheet music and other discounts will be available as you browse).

Website Questions?

Can't log in, what happened to my Customer Account?
If you have previously set up an online customer account with Emu, for security reasons we have not moved it over to this new store, and you will need to set up a new account. We apologise for the inconvenience.
(EmuPlus members will also need to register an account when using this store for the first time. As you create your new account please select the EmuPlus checkbox - after this your free sheet music and other discounts will be available as you browse).

Do you know about EmuPlus?
Emu Plus is our membership program whereby you become an ongoing supporter of the Emu ministry and in return we offer you discounts on all our resources. By signing up to EmuPlus (check the box when you create an account with us) you will:

automatically receive two new-release CDs from Emu each year - with a 10% discount and free postage.
get free access to all our sheet music resources (through this store)
discounts on many online store items.

Its totally free to join (and to quit!) For terms and conditions click here.